Improving Communication Skills

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Instructor: Annie Taft, BA, Certificate in Theatre Arts

Length: 2.0 to 4.0 hours

Improve your ability to communicate through the use of active listening skills, proper telephone and email etiquette.  Become more effective in sharing your ideas with co-workers by learning how to speak up in a professional and tactful way.  You will also learn how to handle difficult people with diplomacy through the use of role play exercises. 

Behavioral Objectives:
At the end of this program participants will be able to:
1.    Describe what the acronym A-RAP-R means in communication
2.    Communicate more effectively in person and on the phone by using active listening skills
3.    Share ideas with coworkers in a positive manner
4.    Discuss use of telephone and email etiquette when dealing with others
5.    Demonstrate how to handle difficult people

Audience: RNs and other health care professionals