Instructor: Theresa Raphael-Grimm
Length: 3 to 6 hours
This course examines cultural diversity NOT from the perspective of one specific cultural group but from the more universal experience of patient-provider difference. Central to the course is the assumption that people in general are more comfortable interacting with people from within our own cultures. Patients outside our culture present unique care challenges that sometimes create interpersonal misunderstanding and even inadequate treatment. The course identifies the theoretical and practical origins of these misunderstandings and provides concrete strategies for addressing them. Cultural diversity is conceptualized along a multi-tiered continuum where dimensions of acculturation, assimilation and social marginalization are considered. Guidelines for enhancing cross-cultural communication and care delivery are provided.
    At the end of this program, participants will be able to:
  • Identify the theoretical origins of cross-cultural miscommunication.
  • Apply theoretical concepts to practical clinical case examples.
  • Participate in experiential discussions where groups of participants will examine clinical situations to recognize and deal with the cross-cultural conflicts in operation.

Nurses and other direct care providers.